7Content rules
Cost
Cost intent is wanted — pages should target "cost to replace a [system] in [city]" — a furnace, a water heater, a panel, a roof and rank for it. Cost numbers never appear. Pages answer with what drives the number: labour complexity, access, equipment age, emergency versus scheduled, repair versus replacement, then "we provide a detailed estimate after assessing the job." Enforced by a build gate, not a style note.
What a page must do instead. Naming the variables is not optional, it is the substitute. A cost page that says “it depends, call us” is worthless; one that explains that a panel replacement turns on the service size the house actually needs, meter and mast condition, whether the run has to be re-routed, permit and inspection requirements in that jurisdiction, and whether it is scheduled or an emergency, has answered the real question and given the reader a way to think about the quote when it arrives.
<!-- price-verified: YYYY-MM-DD --> marker beside it, which stays
in the page source, so anyone can see when a price was last checked and a stale one surfaces
in the build instead of in an argument with a customer.
What we still will not publish is an open range for the work itself. A range is read as a quote, the reader anchors on the bottom of it, and your estimator then spends the first ten minutes of every appointment explaining why this job is not the cheap end of a number your own website gave them. Sourced third-party ranges are worse again: quoting a national aggregator lends their figure your authority while giving you no control over it.
Expertise
We write what is true everywhere: how a system behaves, what a symptom indicates, what is safe for a homeowner to check. We stop at the jurisdiction line. Code editions, local enforcement policy and regional housing-stock patterns are marked on the page as questions for the licence holder, and they stay marked until answered.
A confidently wrong code citation is worse than a visible gap. A tradesperson reading it knows instantly that nobody competent wrote the page, and so does a well-prompted AI.
Attribution
Where we draft a project write-up from a briefing, the page states the work was performed by a named technician. It never claims that technician wrote or approved the write-up unless they did.
Banned language
"Leading provider of", "best in class", "100% satisfaction guaranteed", "your trusted partner". Not because they are ugly, but because they are evidence of absence: a business with a named technician, a dated job and a verified licence does not need to claim it is trusted.